Frequently Asked Questions
ubazz FAQ — All your questions answered in one place
From VIP cashback to deposits, account security, and cricket betting — find answers to any question about ubazz below.
This detailed ubazz FAQ page is designed to give players in Bangladesh reliable answers to the most common questions. How VIP rewards work, how to keep your account secure, how betting on BPL and international matches works, and how to deposit via bKash or Nagad — these four sections cover more than 20 questions with clear answers. If you can't find an answer, contact our support team.
Category 01
VIP & Cashback
The ubazz VIP program includes weekly cashback, priority support, and early access to special promotions. The more active you are, the higher the tier you reach and the more the benefits grow. Each tier has its own cashback rate, credited directly to your account.
ubazz has four VIP tiers in total. Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; and Platinum — up to 0.8% weekly cashback. The higher the tier, the more you get back each week.
By playing regularly and staying active on the platform, you will automatically progress to higher tiers. Starting from Bronze, you can gradually reach Silver, Gold, and finally Platinum. You can track your progress directly from your account dashboard.
A set percentage of your weekly bets is returned to you as cashback based on your tier. This cashback is automatically credited to your ubazz account at the start of the following week. The cashback amount can be withdrawn directly or used for new bets.
Yes, members at higher VIP tiers receive priority support in live chat. A specially trained support team is available 24/7 for Gold and Platinum members. However, members at all levels can reach out through live chat or at [email protected] for any issue.
Category 02
Account Security
A strong password should combine uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). A password of at least 12 characters is recommended. Do not use your date of birth, name, or phone number as a password. Using a password manager makes it easier to remember unique passwords.
Your OTP (one-time password) or mobile banking PIN is the most sensitive information tied to your account. No ubazz staff member or representative will ever ask for this information. If someone requests your OTP or PIN by phone or message, it is a scam. Sharing this information puts your account and money at risk.
Change your password as quickly as possible and contact ubazz directly via live chat or at [email protected]. The support team can lock account access and review the situation. Your account will then be recovered after verifying your registered mobile number and email. Keep a record of any suspicious transactions.
Always check that the browser address bar shows ubazz.lat. Fake sites often use a slightly different domain (such as ubazz-bd.com or ubazzbangladesh.net). Check for an SSL certificate (the green padlock icon). Instead of logging in through an unfamiliar link, type ubazz.lat directly into your browser.
If you log in from someone else's device, always log out when the session ends and make sure not to save your password. Use your own personal device for ubazz whenever possible. Logging in from a cyber café or public Wi-Fi network is best avoided.
Category 03
BPL & International Matches
Decimal odds work on simple multiplication. Multiply your stake by the odds to get your total return. Example: you bet ৳100 at odds of 2.50 — if you win, you receive ৳250 (which includes ৳150 profit plus your original ৳100). The higher the odds, the greater the potential win — but the risk is also higher.
Live in-play betting means placing bets in real time while a match is ongoing. It gives you the chance to bet after reading how the game is going. Odds change after every over, wicket, or boundary. Quick decisions are needed, so having a good understanding of cricket is an advantage.
The most popular cricket markets on ubazz include: match winner (which team wins), top batsman, top bowler, innings run total, next wicket to fall, and session betting. Ball-by-ball markets are also very popular for T20 and BPL matches. For example, you can bet on the match winner market for an illustrative match like Bangladesh vs India.
If a match is abandoned or declared no result due to rain or any other reason, your original stake is generally refunded. However, specific rules can vary by market. Reading the terms and conditions will tell you how each market is settled. If in doubt, ask the support team.
On ubazz, in addition to BPL, you can bet on ICC tournaments (World Cup and Champions Trophy), IPL, T20 World Cup, and bilateral series between various countries. Alongside cricket, football (FIFA, EPL), kabaddi, and many other sports markets are also available.
Category 04
Money Deposit
ubazz does not charge any deposit fee. However, your mobile banking service (bKash, Nagad, or Rocket) may apply their own transaction fees. Bank transfers may also carry a small charge depending on the bank. The minimum deposit amount is just ৳100.
Log in to your ubazz account, go to the deposit section, and select bKash. Make the payment from your bKash app to the ubazz merchant number shown. Keep the transaction reference number. If done correctly, the money will be credited to your ubazz wallet very quickly.
Yes, the Nagad process is just as straightforward as bKash. Select Nagad from the deposit page, send the payment to the designated ubazz Nagad number, and save the transaction ID. If any issue arises, the support team can verify it using that ID. Minimum deposit is ৳100.
ubazz supports the most widely used payment methods in Bangladesh. Currently accepted methods are: bKash, Nagad, Rocket, and bank transfer (including major banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank). The minimum deposit for each method is ৳100.
First, wait a few minutes, as network delays can sometimes cause a short delay. If the money still hasn't arrived after some time, contact ubazz via live chat or at [email protected] with your transaction ID and a screenshot of the payment. The support team will verify and resolve the matter promptly.
On ubazz, all methods — bKash, Nagad, and Rocket — offer the same benefits: a minimum deposit of ৳100 and fast crediting. There are no separate benefits or bonuses for any particular method. Use whichever method is most convenient for you.
Have more questions? We're ready to help
The ubazz support team is available 24 hours a day, 7 days a week, to assist you in both Bengali and English.