ubazz's Privacy Policy
Here is our complete and transparent description of how your personal information is collected, used, stored, and protected.
Introduction & Purpose
ubazz is a trusted online gaming and sports betting platform in Bangladesh. When you register, log in, or use any of our services, you provide us with certain personal information. This Privacy Policy ("Policy") explains how ubazz handles that information and what steps are taken to protect your privacy.
While reading this Policy, please keep in mind that our services are only available to individuals aged 21 or older. By using our platform, you are considered to have accepted the terms of this Policy.
ubazz never sells your personal information to third parties or uses it for unauthorized purposes. The security of your information is our top priority.
What Information We Collect
ubazz may collect information about you in various ways. The categories of that information are described in detail below:
2.1 Information You Provide Directly
During the registration or login process, you provide us with the following information directly:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Documents required for identity verification (national ID card or passport)
- Financial information (bKash, Nagad, Rocket or bank account number — for transaction purposes only)
2.2 Automatically Collected Information
Certain information is collected automatically while you use our platform. This includes:
- IP address and device information
- Browser type and version
- Login time, session information, and activity logs
- Gaming history and betting patterns
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases, we may verify or collect information through approved third-party services for the purpose of identity verification or fraud prevention.
Purposes of Information Use
ubazz uses your information for the specific purposes below. Before using information for any purpose, we ensure the relevant legal basis is in place:
Account Management
Your information is used to create, verify, and maintain your ubazz account.
Transaction Processing
Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
Identity Verification
Your identity is verified to prevent fraud and comply with anti-money laundering regulations.
Customer Support
Your information helps us resolve your issues through our 24/7 live chat and email support.
Security & Fraud Prevention
Logs and activity data are analyzed to detect suspicious activity and keep your account secure.
Responsible Gaming
Gaming behavior patterns are monitored to provide timely support to players who may be experiencing problems.
Information Sharing & Disclosure
ubazz never sells your personal information to third parties for commercial purposes. However, certain information may be shared in the following circumstances:
| Data Recipient | Purpose | Legal Basis |
|---|---|---|
| Payment processors (bKash, Nagad, Rocket, banks) | Completing transactions | Contract performance |
| Identity verification services | KYC verification | Legal obligation |
| Game software providers | Operating games and ensuring fair play | Legitimate interest |
| Cybersecurity services | Fraud detection and prevention | Legitimate interest |
| Government authorities | Compliance with legal directives | Legal obligation |
Beyond the list above, we do not share your information with anyone without your explicit consent.
Cookies & Tracking Technologies
ubazz uses cookies and similar technologies to keep the platform running smoothly. Cookies are small text files stored on your device that help our platform remember your preferences and improve your experience.
5.1 Cookies We Use
- Essential Cookies: These cookies are necessary to maintain login sessions and keep security features active. Without them, the platform will not function properly.
- Functionality Cookies: Used to remember your language preference and interface settings.
- Analytics Cookies: Analyze user behavior to review and improve platform performance.
- Security Cookies: Help detect suspicious logins or fraudulent activity.
5.2 Cookie Controls
You can manage cookies other than essential ones through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
Data Retention & Security
6.1 Retention Period
ubazz retains your personal information only for as long as it is necessary. Even after an account is closed, certain information may be kept for a defined period for the following reasons:
- Financial records and transaction history — to comply with legal obligations
- To handle dispute resolution or legal claims
- Records of banned accounts for fraud prevention purposes
6.2 Security Measures
To protect your information, ubazz has implemented industry-standard technical and administrative measures:
- SSL/TLS Encryption: All data transmitted through the website and app is encrypted.
- Data Encryption: Stored data is also kept in an encrypted state.
- Access Controls: Only authorized personnel can access specific data.
- Regular Security Reviews: Our system security is audited on a regular basis.
- Two-Factor Authentication: An additional layer of protection for account access.
No system is completely impenetrable. However, ubazz always makes every effort to ensure the security of your information, and in the event of any security breach, affected users will be notified as quickly as possible.
Your Rights Regarding Your Information
As a ubazz user, you have the following rights regarding your personal information. To exercise these rights, please contact our support team.
Right to Access
You may request a copy of the information we hold about you.
Right to Rectification
You have the right to request correction if any of your information is inaccurate.
Right to Erasure
In certain circumstances, you have the right to request that your information be deleted.
Right to Object to Processing
You have the right to object to the processing of your information on certain grounds.
Data Portability
You have the right to request your information in a structured format and use it elsewhere.
Right to Restrict Processing
In some cases, you have the right to request that processing of your information be restricted.
To exercise any of the above rights, email us at [email protected]. After verifying your identity, we will respond to your request as quickly as possible.
Protection of Minors
ubazz's services are strictly for individuals aged 21 or older only. We do not intentionally collect any personal information from minors.
If a user registers by providing false information about their age, that account will be closed as soon as it comes to our attention and any collected information will be securely deleted. If a parent or guardian believes their minor child has provided information on our platform, please contact us immediately.
International Transfer of Information
In some cases, your information may be stored or processed on servers outside Bangladesh — particularly when our technology infrastructure or third-party services are located in other countries. For any such transfer, we ensure that your information will be protected to the same high standard as set out in this Policy.
We only send information to countries or services where adequate protection is in place and where your rights will be upheld.
Third-Party Services
The ubazz platform integrates various game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Microgaming, NetEnt, Ezugi) and payment services. These third parties have their own privacy policies that are outside our control.
We are not responsible for the data practices of third parties. However, we only work with providers that maintain high standards of data protection.
Changes to This Policy
ubazz may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the platform and registered users will be informed by email.
If you continue to use the platform after the updated policy is published, you will be considered to have accepted the new policy. Therefore, it is recommended that you review this page regularly.
Contact Us
If you have any questions, feedback, or requests to exercise your rights regarding this privacy policy, please contact our dedicated support team:
- Email: [email protected]
- Live Chat: Available 24/7, in Bengali and English
Our team will respond as quickly as possible after verifying your request. Identity verification may be required for privacy-related requests.
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